Privacy Policy

Last updated: November 2026

This Privacy Policy explains how Auvexel ("we", "us") collects, uses and protects personal information when you use this website, submit an enquiry or create an account.

Information we collect

Information you provide

• Enquiries: name, email, phone number, company, industry, country, the service you are interested in, your message and any other details you enter in our forms.
• Account (Google sign-in): your name, email address, profile picture and a Google account identifier. We never receive or store your Google password. Google access tokens are used once to verify your identity and are not stored.
• Profile details you choose to add, such as phone number, company and job title.

Information collected automatically

• Essential data: a secure session cookie when you sign in, and a record of your cookie choices.
• Analytics (only with your consent): a random visitor ID and session ID, pages viewed, buttons and links clicked, the referring website, campaign (UTM) parameters, and device type, browser and operating system. We do not record keystrokes, form contents or passwords.
• Enquiry attribution: when you submit a form we record the page you submitted from, the page you first landed on in that visit, the referring site and any campaign parameters or ad click IDs present in the link you followed.
• IP address: used transiently for security and abuse prevention. We store only a one-way, salted hash — never the raw IP address.

How we use information

• To respond to enquiries, arrange consultations and product demos, and provide our services.
• To operate your account and keep it secure.
• With consent, to understand how our website is used and improve it, and to measure marketing campaigns.
• To send transactional emails such as enquiry confirmations. Marketing emails are sent only if you opt in, and you can opt out at any time.

Sharing

We do not sell personal information. We use trusted service providers to host the website and database, deliver email, store media and — if you consent — provide Google Analytics. These providers process data on our behalf under appropriate agreements.

Retention

Enquiry records are kept for as long as needed to manage our relationship and meet legal obligations. Website analytics data is automatically deleted after the retention period configured by our administrators.

Your rights and choices

• Change or withdraw cookie consent at any time using Cookie settings in the website footer.
• Signed-in users can view and update their profile, download a copy of their data, change privacy settings and request account deletion from the Account area.
• You may also contact us to access, correct or delete your information.

Security

We use encrypted connections, secure HTTP-only session cookies, server-side access controls and audit logging to protect information. No method of transmission or storage is completely secure, but we work to protect your data.

Contact

For privacy questions or requests, contact us using the details on our Contact page.